1. Eligibility for Refunds
- Time Frame: Refunds are eligible within 30 days of purchase.
- Condition: To be eligible for a refund, the eBook must not have been downloaded. Refunds are not applicable for eBooks that have been accessed or downloaded.
2. Non-Refundable Items
- Sale items, discounted eBooks, and bundles are non-refundable.
- Refunds are not available for eBooks purchased through third-party vendors.
3. Process for Requesting a Refund
- Contact Us: To request a refund, contact our customer service team at [email protected].
- Required Information: Provide your order number, the reason for the refund request, and proof of purchase.
- Review Time: Our team will review your request and respond within 3-5 business days.
4. Approval of Refunds
- Processing Time: If your refund request is approved, we will process the refund within 7 days.
- Payment Method: Refunds will be credited back to the original method of payment.
5. Late or Missing Refunds
- Check Your Account: If you haven’t received a refund within the specified time, first check your bank account again.
- Credit Card Company: Contact your credit card company, as it may take some time before your refund is officially posted.
- Bank: Next, contact your bank. There is often some processing time before a refund is posted.
- Contact Us: If you have done all of this and still have not received your refund, please contact us at [email protected].
6. Exchange Policy
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
7. TVBookLand Cancellation Policy
TVBookLand believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- TVBookLand does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.
- In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at their end. This should be reported within the same day of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within the same day of receiving the product. The Customer Service Team, after looking into your complaint, will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any refunds approved by TVBookLand, it’ll take 3-5 days for the refund to be processed to the end customer.
8. Customer Support
- For any questions or concerns regarding refunds, please contact our customer support team at [email protected].
9. Changes to the Refund Policy
- TVBookLand.com reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page.
Thank you for choosing TVBookLand.com. We appreciate your business and are committed to providing you with high-quality eBooks and excellent customer service.